I scanned the QR code with my device but I got an error message. What should I do?
In case you get an error message when scanning the QR code to install your Ubigi eSIM profile, this may be because :– your device is not eSIM compatible >
FAQs
Find your answer about Ubigi’s services and eSIM.
How to install my eSIM profile on my device once I receive the QR code ?
Once you complete your payment, you will receive an email with a QR code.When you scan the QR code with your device, the eSIM profile will be downloaded and installed
How to get 5G connection? – iOS & Android
You can get 5G connection if your device supports 5G network and you are in the 5G coverage.But your device may not automatically connect to the 5G network, see below
What should I do if I do not receive the email with the QR code after payment?
In many cases, it can take a few minutes after payment to receive the email with QR code. Please :1) check your SPAM folder.2) make sure your payment has been
How to install an eSIM profile manually on iPhone?
To add an eSIM profile manually on your iPhone, you need the “activation code” linked to the eSIM profile you want to install. The activation code is usually provided with
Do I need a WiFi network to activate my eSIM?
Yes, to activate an eSIM on your device you will need a WiFi or cellular connection. Please follow our step by step instructions to install and activate an eSIM on
What happens to my cellular plan if I erase my eSIM?
Your data plan has not been cancelled in case you erase your eSIM profile. If your plan is still valid, you can re-install it by scanning the QR code or
How secure is an eSIM?
Like physical SIM cards, eSIM provides the most secure and private connection to the Internet. Security standards on mobile networks such as 4G-LTE and 5G are much higher than those
Can I still use my SIM Card after installing eSIM?
Yes, you can still use your SIM card after installing the eSIM.You can even use both at the same time, your physical SIM for calls and message, and the eSIM
How do I get a QR code for an eSIM?
You need a carrier which provides you an eSIM profile and eSIM data plan to activate your eSIM.When you buy a data plan, we will receive a QR code and
Can I buy an eSIM online?
You can easily buy your eSIM data plan online from esim2trip.com, and it only takes only a few minutes.Please make sure that your device is unlocked and compatible with eSIM
Is my iPhone/iPad unlocked or locked by my provider?
If your device is locked, you can only use a SIM card/eSIM profile from your provider only.Check Network-unlocked You need to contact to your carrier (such as AT&T, Verizon, Orange,
What is an eSIM profile ?
An eSIM (embeded SIM) is a digitel, non-removable SIM, has the same function as the physical plasticSIM card. However, it doesn’t work on its own. It requires you to download
What is an eSIM card?
An eSIM is a SIM card that is embedded in a mobile device and can connect you to any operator offering eSIM services. Furthermore, the e-SIM works the same way